Sales and general enquiries | Claims enquiries
1800 134 419 Within Australia
VirginMoneyAustralia@allianz-assistance.com.au
Claim Enquiries:
1800 134 419 Within Australia
VirginMoneyAustralia@allianz-assistance.com.au
Claim Enquiries:
1800 134 419 Within Australia
www.travelclaims.com.au
24hr emergency assistance
Allianz Global Assistance
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)
Allianz Global Assistance dispute resolution process
If you have a complaint or dispute in relation to this insurance, or our services, or our representatives, please call us on 1300 725 154 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ Locked Bag 3038, Toowong DC, QLD 4066. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us.
A complaint or dispute can be referred to the Australian Financial Complaints Authority (AFCA). AFCA provide a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms. The contact details for AFCA are:
Australian Financial Complaints AuthorityGPO Box 3, Melbourne Victoria 3001
| Phone: | 1800 931 678 |
| Website: | www.afca.org.au |
| Email: | info@afca.org.au |
