Sales and general enquiries | Claims enquiries
1800 134 419 Within Australia
expert@virgintravelinsurance.com.au
Claim Enquiries:
1800 134 419 Within Australia
expert@virgintravelinsurance.com.au
Claim Enquiries:
1800 134 419 Within Australia
www.travelclaims.com.au
24hr emergency assistance
Allianz Global Assistance
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)
Allianz Global Assistance dispute resolution process
If you have a complaint or dispute in relation to this insurance, or our services, or our representatives, please call us on 1300 725 154 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ Locked Bag 3038, Toowong DC, QLD 4066. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us. A dispute can be referred to the Financial Ombudsman Service Australia (FOS) subject to its terms of reference. The FOS provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms of reference. The contact details for the FOS are:
Financial Ombudsman Service Australia (FOS)GPO Box 3, Melbourne Victoria 3001
| Phone: | 1800 367 287 |
| Fax: | (03) 9613 6399 |
| Website: | www.fos.org.au |
| Email: | info@fos.org.au |
