Virgin Travel Insurance Virgin Travel Insurance
Virgin Travel Insurance
1800 134 419
Virgin Travel Insurance
1800 134 419
Mon-Fri 8am - 7pm AEST
Sat 8am - 5pm AEST
Sunday Closed
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Sales and general enquiries | Claims enquiries

1800 134 419 Within Australia
VirginMoneyAustralia@allianz-assistance.com.au

Claim Enquiries:
1800 134 419 Within Australia

www.travelclaims.com.au

24hr emergency assistance

Allianz Global Assistance
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)

Allianz Global Assistance dispute resolution process

If you have a complaint or dispute in relation to this insurance, or our services, or our representatives, please call us on 1300 725 154 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ Locked Bag 3038, Toowong DC, QLD 4066. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us.

A complaint or dispute can be referred to the Australian Financial Complaints Authority (AFCA). AFCA provide a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms. The contact details for AFCA are:

Australian Financial Complaints Authority
GPO Box 3, Melbourne Victoria 3001
Phone:   1800 931 678
Website:   www.afca.org.au
Email:   info@afca.org.au
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Financial Services Guide

Product Disclosure Statement

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Duty of Disclosure

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  • Duty of Disclosure

* Discount applies to standard premiums only. No discount will be applied to other premium components such as pre-existing medical condition cover.

Terms, conditions, limits, excesses and exclusions apply. This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. Please consider the Product Disclosure Statement and Financial Services Guide before deciding whether to buy this product. If you purchase a policy, we receive a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product.

Virgin Travel Insurance promoted by Virgin Money (Australia) Pty Limited (Virgin Money) ABN 75 103 478 897, authorised representative No 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869. AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance issues and manages Virgin Travel Insurance on behalf of the insurer, Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL 234708.

© 2021 Allianz Australia Limited ABN 21 000 006 226

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